Terms and Conditions – Hot Water


Heat Pump Offer

Our Heat Pump Offer is available to approved customers under the Energy Savings Scheme (ESS), and the Federal Renewable Energy Target Program (RET), which are designed to reduce household and commercial greenhouse gases.

These energy efficiency programs facilitate the creation of energy efficiency certificates which are created through a deemed carbon abatement within methodologies and guidelines set out by each program regulator. The amount of carbon abatement is then translated into energy efficiency certificates, which have a market value and are used to subsidise the energy efficiency upgrade which is taking place.

This means an energy-efficient heat pump hot water system can be supplied and installed for as little as $33 (subject to eligibility) when replace an existing outside electric hot water system. The installation of our Heat Pump models also comes heavily subsidised and will cost far less than the installation of a traditional electric resistance hot water service, or the installation of a heat pump without taking advantage of the government facilitate subsidies.

Eligibility Criteria

To be eligible for the free offer you must:

There may be additional costs associated with the relocation or other plumbing and/or electrical work. We can work with you to provide and indicative estimate of these costs.

Additional Fees and Allowed Variations that May Apply

Our customer service team is available during business hours to answer any questions you may have.

Payment Terms

We accept Visa and Mastercard payments from the authorised card holder. Payment over the phone payments via EFT is also available if required.


All Heat Pumps have a manufacturer warranty, so please refer to the warranty card supplied to you to determine the warranty available on your heat pump.

Privacy Information

Limitation of Liability / Disclaimer

You can save up to 80% on your hot water energy usage if you upgrade from an electric hot water system. This data is from Sustainability Victorias’ Hot Water Running Costs, comparing running costs of a 5.5 star gas storage system, 7 star gas instantaneous system, electric off peak system, high-efficiency solar gas boosted system, high-efficiency solar electric boosted systems, high-efficiency hot water heat pump on off peak tariff for 4 people (150L per day). Actual savings will vary depending on usage and other factors, and cannot be guaranteed.



Call Us:
1300 326 636 Follow Us: